How Often Should You Conduct CSAT Research?

Unlock the secret to maximizing customer loyalty with the right Customer Satisfaction (CSAT) research frequency! In this post, we dive into the two key CSAT approaches—transactional and relational—and share tailored, industry-specific insights on how often to use each. Discover how timely, targeted CSAT strategies can enhance your Customer Experience (CX) and turn feedback into a powerful driver of growth and satisfaction.